Terms of Use

Charity OS is a software platform for charitable organizations. It provides tools for drafting compliance documents and proposals, keeping structured compliance records, and a sanctions screening assistant that checks names against publicly available sanctions data. These terms govern your organization's access to and use of the platform at charityos.ai.

The service is provided to organizations. The person who accepts these terms on behalf of an organization confirms that they are authorized to do so.

The screening assistant is an assistive tool. It queries data provided by OpenSanctions and presents possible matches for human review. Sanctions data changes constantly and no list is complete; screening results may therefore be incomplete or outdated at the time you view them.

Charity OS does not guarantee bank acceptance, regulator approval, donor approval, or the absence of sanctioned parties among your contacts. A clear screening result is not an authorization to transfer funds. Final responsibility for due diligence, and for every decision taken on the basis of a screening result, remains with your organization.

Documents and drafts produced with the platform are working materials. They do not constitute legal advice, and they do not guarantee funding or legal compliance. To the extent permitted by applicable law, the provider is not liable for indirect or consequential damages arising from the use of the service.

You agree to use the service only for lawful purposes and in accordance with these terms. In particular, you agree not to: use the service to facilitate any unlawful activity; attempt to access data belonging to another organization or to bypass the access controls that isolate each organization's data; probe, disrupt, or overload the service or its infrastructure; or resell access to the service without our written agreement.

You are responsible for keeping your account credentials confidential and for the activity that takes place under your organization's accounts.

The platform, its software, its design, and the document templates it provides remain the property of the provider. Your organization receives a limited, non-exclusive, non-transferable right to use them for the duration of the agreement.

The data your organization enters into the platform, including projects, contacts, records, and documents, remains your organization's property. We process it only to provide the service, as described in the privacy policy.

Your organization may stop using the service and close its account at any time. We may suspend or terminate access in case of a material breach of these terms that is not remedied within a reasonable period after notice.

Before or upon termination, your organization may request an export of its data in a commonly used, machine-readable format. After termination, we delete or anonymize the personal data associated with the account within the timeframes described in the privacy policy, subject to records we are required to keep.

The service is operated from Brussels, Belgium. The governing law and dispute resolution provisions applicable to your agreement will be confirmed as part of the final legal review of these terms. Any mandatory rules of the jurisdiction in which your organization is established continue to apply.

We may update these terms from time to time, for example to reflect changes in the service or in applicable law. When we make material changes, we will inform account holders in advance through the platform or by email. Continued use of the service after a change takes effect constitutes acceptance of the updated terms.